Teams Voice
Calling
Call, chat, meet and collaborate
in a single app with Microsoft Teams

Teams helping empower your business
Empower your people to work more effectively when and where they need to by enabling them to make calls to landlines or mobiles within Skype for Business and Microsoft Teams. Our solution offers a consistent, intuitive experience every time with tools your people know and trust.
Enjoy leading voice capability with the best of Microsoft’s cloud collaboration tools, underpinned by world-class network and services expertise. Avoid the complexity of separate collaboration systems, meet security and compliance demands easily, and enjoy more financial flexibility.
Key Features

AUTO ATTENDANT
Answer inbound calls and easily route them to the right queues with a cloud-based phone system. Set parameters to route calls by time zone, language, or availability.

CLOUD VOICEMAIL
Access voicemail messages and transcriptions anywhere from any device.

CALL QUEUES
Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.

DIRECT ROUTING
Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.

CONTACT CENTER INTEGRATION
Connect to your favorite contact center software.

AUDIO CONFERENCING
Add flexibility to meetings with a dial-in number, included in every online meeting

CICT CALLING PLANS
Quickly procure and assign phone numbers or port existing phone numbers. Available in 18 countries

CLOUD COMPLIANCE RECORDING
Easily connect to partner compliance recording solutions
Add voice calling in Microsoft Teams to your Microsoft 365 plan
Microsoft 365 Business Voice includes:
- Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.
- Dial-in audio conferencing for up to 250 people per meeting.
- Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.
- Around-the-clock customer support seven days a week, backed by Microsoft.
Microsoft 365 E5 includes:
- Phone system: Enable PBX capabilities such as call control in the cloud with Microsoft Teams.
- Audio conferencing: Conduct or call into meetings from your phone. Allows up to 300 phone attendees.
- Windows 10 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps, Office for the web, Outlook, Exchange, and more.
Microsoft 365 E5 is our premium purchasing option that includes best-in-class productivity apps and advanced security, compliance, and analytical capabilities for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced price. Contact us today.
CICT Teams Calling
CICT Teams Phone Plan

*Excludes Microsoft and Teams telephony licences *International calls excluded

